PLENAIRE RETURN AND EXCHANGE POLICY updated 17.11.19
At Plenaire, we hope you will be 100% satisfied with our products. However, if we come up short on that goal, we have definitely have options for you.
DAMAGED, DEFECTIVE, INCORRECT ITEM: Please email firstname.lastname@example.org if your product(s) arrive damaged, or defective and include a photo. Our customer support team welcomes your feedback and will look into each case, and respond back with suggestions or replacement items as soon as possible.
EXCHANGES: please email email@example.com
RETURNS: Please email firstname.lastname@example.org. If you decide to cancel, you must raise a request to return within 14 days from the date of purchase, stating clearly the reason for your return. Goods sent back must be in their original packaging with seals intact and in resalable condition. Once we have received the goods, we will issue a full refund or credit note, less a £5 restocking fee.
Please note that at this time, we cannot accept returns or exchanges on our Accessories or our Smaller 30 ml editions.
Your return package must be postmarked within 14 days of placing your order. We offer free shipping on all outbound orders within the United Kingdom over £40 but we cannot at this time reimburse the cost of returns, or issue return shipping labels.
YOUR ORDER NUMBER MUST BE WRITTEN CLEARLY ON THE OUTSIDE OF THE BOX. ALL RETURNS SHOULD BE SENT TO THE FOLLOWING ADDRESS
Plenaire Returns, c/o The Full Works, Trek Logistics, Prestige House, Valleybridge Road, Clacton- On-Sea, Essex, CO154AD